Cultivating Satisfaction Since Our First Seed Was Sown

At Verdant Bloom Store, we take as much care in ensuring your satisfaction as we do in selecting our heirloom seeds and garden varieties. While we hope every purchase brings your garden to life, we understand that sometimes returns or exchanges are necessary. Our policy is designed to be as straightforward as planting a seed.

Our Return & Exchange Promise

We accept returns and exchanges within 15 days of your receipt date for most items. To be eligible, items must be unused, in their original packaging, and in the same condition as when you received them.

Non-Returnable Items

Certain items nurture different needs and cannot be returned:

  • Live plants (including asparagus crowns and artichoke starts)
  • Bed preparation tools that have been used
  • Digital downloads or virtual products
  • Perishable goods like certain herbs (basil, anise hyssop) that may not survive transit

The Return Process

Follow these simple steps to return or exchange an item:

  1. Initiate Your Request: Email us at [email protected] within 15 days of receiving your order. Use our template below for faster processing.
  2. Wait for Approval: Our garden care team will review your request within 2 business days and provide return instructions.
  3. Package Your Items: Securely pack the items in their original packaging. For seeds, please ensure all packets are sealed.
  4. Ship Your Return: Send the package to our greenhouse headquarters at:
    Verdant Bloom Store Returns
    391 Edgewood Avenue
    Fresno, US 93721
  5. Receive Your Refund/Exchange: Once received and inspected, we’ll process your refund or ship your exchange.

Return Request Template

To help your request blossom quickly, use this template when contacting us:

Subject: Return/Exchange Request for Order #[Your Order Number] Dear Verdant Bloom Team, I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date]. Items to return/exchange: 1. [Product Name] – [Quantity] – [Reason] 2. [Product Name] – [Quantity] – [Reason] Preferred resolution: [ ] Refund to original payment method [ ] Exchange for [Product Name] [ ] Store credit I confirm the items are unused and in their original packaging. Best regards, [Your Full Name] [Your Email Address] [Your Order Number]

Refund Information

Once your return is received and inspected, we’ll send you an email notification. Your refund will be processed within 5-7 business days, depending on your payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days to reflect on your statement
  • PayPal: Typically within 24 hours after processing

Original shipping fees are non-refundable. For exchanges, we’ll cover the shipping costs to send your replacement items.

Damaged or Incorrect Items

If your garden treasures arrive damaged or incorrect, please contact us immediately at [email protected] with photos of the items and packaging. We’ll happily send replacements at no additional cost.

International Returns

For our global gardeners (excluding certain Asian and remote regions), return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.

Questions?

Our customer care team is here to help your return process grow smoothly. Contact us at:

Email: [email protected]
Phone: +1 (559) 555-0187

Thank you for letting Verdant Bloom Store be part of your gardening journey. We’re rooting for your success!