At Verdant Bloom Store, we nurture your gardening journey from the moment you place your order until your plants and seeds take root in your garden. Our shipping and returns policies are designed with the same care we put into selecting our heirloom varieties.

Shipping Information

We carefully package your botanical treasures to ensure they arrive in perfect condition, ready to flourish in your garden.

Order Processing

All orders are lovingly prepared in our greenhouse within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to suit your gardening needs:

  • Standard Shipping ($12.95): Shipped via DHL or FedEx, arriving within 10-15 business days after dispatch
  • Free Shipping: Available for orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch

Global Gardeners Note: We ship worldwide (excluding certain Asian and remote regions). International customers may be responsible for customs fees.

Our Returns & Exchange Promise

We accept returns and exchanges within 15 days of your receipt date for most items. To be eligible, items must be:

  • Unused and in their original condition
  • In their original packaging
  • Accompanied by proof of purchase

Non-Returnable Items

Some of nature’s gifts require special handling and cannot be returned:

  • Live plants (including asparagus crowns and artichoke starts)
  • Used bed preparation tools
  • Digital downloads or virtual products
  • Perishable goods like certain herbs (basil, anise hyssop) that may not survive transit

The Return Process

Returning items is as simple as planting a seed. Just follow these steps:

Step 1: Initiate Your Request

Email us at [email protected] within 15 days of receiving your order. For faster processing, use our template below.

Step 2: Wait for Approval

Our garden care team will review your request within 2 business days and provide return instructions.

Step 3: Package Your Items

Securely pack the items in their original packaging. For seeds, please ensure all packets are sealed.

Step 4: Ship Your Return

Send the package to our greenhouse headquarters:

Verdant Bloom Store Returns
391 Edgewood Avenue
Fresno, US 93721

Step 5: Receive Your Refund/Exchange

Once received and inspected, we’ll process your refund or ship your exchange.

Return Request Template

Help your request blossom quickly with this template:

Subject: Return/Exchange Request for Order #[Your Order Number]

Dear Verdant Bloom Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Items to return/exchange:

1. [Product Name] – [Quantity] – [Reason]
2. [Product Name] – [Quantity] – [Reason]

Preferred resolution:
[ ] Refund to original payment method
[ ] Exchange for [Product Name]
[ ] Store credit

I confirm the items are unused and in their original packaging.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]

Refund Information

Once your return is received and inspected, we’ll send you an email notification. Your refund will be processed within:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days to reflect on your statement
  • PayPal: Typically within 24 hours after processing

Original shipping fees are non-refundable. For exchanges, we’ll cover the shipping costs to send your replacement items.

Damaged or Incorrect Items

If your garden treasures arrive damaged or incorrect, please contact us immediately at [email protected] with photos of the items and packaging. We’ll happily send replacements at no additional cost.

International Returns

For our global gardeners (excluding certain Asian and remote regions), return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.

Questions?

Our customer care team is here to help your return process grow smoothly. Contact us at:

Thank you for letting Verdant Bloom Store be part of your gardening journey. We’re rooting for your success!